Help

Help_wordfield_EN

General

Availabilty

The availability of each model can be found on the product pages right below the price.

If the chair you’d like to order is currently out of stock you can easily preorder it in our online shop. We recommend to choose „bank transfer“ as payment option so you don’t have to pay until we notify you that your chair is available.

Please note that you will be charged directly when choosing PayPal or SOFORTbanking (Germany only) as payment method!

You can enter your email address on the product pages to receive an automatic notification as soon as your product is available again.

In case you have already preordered a model that is currently sold out, you will be notified automatically!

Shipping Costs

Shipping fees are determined country-specific by the shop-system.
You can see the amount of shipping-costs at the end of the ordering process, before the finally ordering.
If you wish to order 3 or more chairs, please contact us directly by email. We can give you an offer.

Weights in the shop are approximate weights including packaging.

A shipping to non EU countries and / or islands / special areas is not possible.

SHIPPING IS ONLY POSSIBLE INSIDE EUROPE (mainland) / COUNTRIES IN THE LIST:

 
 
Land/Country bis/up to 2 kg bis/up to 10 kg bis/up to 20 kg bis/up to 31,5 kg bis/up to 40 kg bis/up to 63 kg bis/up to 70 kg bis/ up to 94,5 kg
Deutschland 4,90 € 6,90 € 10,90 € 14,90 € - - - -
Belgique, Nederland, Luxembourg, Österreich, Denmark, Cesko, Polska 10,90 € 12,90 € 16,90 € 19,90 € 24,90 € 29,90 € 34,90 € 39,90 €
 France, Great Britain, Italia, Slovensko, Slovenija, Magyarország 12,90 € 14,90 € 
19,90 € 
25,90 € 
32,90 € 
39,90 € 
46,90 € 
53,90 € 
 Sverige, Ireland, Espana, Finland, Eesti, Latvija, Lietuva, Portugal, România, Bulgaria, Hrvatska 14,90 €  18,90 €
 25,90 €
34,90 € 
 47,40 €
59,90 € 
 72,40 €
 84,90 €
 Relates to shipping costs for one chair
Order Change or Cancellation

Feel free to contact our customer support using one of the contact possibilities mentioned above. We will solve this!

Return of the Product

You are entitled to withdraw a contract with us within 14 days after receipt of the product without providing a reason for the withdrawal and without any extra costs. If you’d like to withdraw, please get in touch with us and we’ll let you know how to proceed. Our withdrawal form can be found here.

Delivery Status

You can find the delivery status on the product page.

 In Stock (delivery time 2-6 business days from receipt of payment)

The product is in stock and will be prepared for shipment directly after receipt of payment. Depending on the order quantity, shipping will take 2-6 business days.

 Expected to be back in stock at the end of February.

The product is already on its way to our warehouse and this status tells you the expected availability. Since our products are being shipped by sea freight, there might be some delays here and there so please be a little patient.

If you enter your email address you will receive an automatic notification as soon as your product is available again.

In case you’d like to preorder this product, we recommend choosing „Advance Payment“. When choosing any of the other options you will be charged directly after having placed the order.

 Currently not available! Soon you will find the expected delivery date right here.

This product is currently being produced. There is no estimated delivery time yet.

If you enter your email address you will receive an automatic notification as soon as your product is available again. We advise you against placing a preorder until there is an estimated delivery date. When placing a preorder, please follow the steps above.

 

 

 

Assembly instructions MAXNOMIC®:
CSL_PRO_Assembly OFC_Assembly XL_Assembly

 

Due to changes in the production process, the screws for the backrest are already pre-assembled on some of the models. In this case the screws CANNOT be found in the accessory box as mentioned in the assembly instructions.

Of course the screws have to be removed before assembling the chair.

Pictures in the manuals may differ from actual circumstances. They are only to give an exemplary idea. The manuals correspond to the technical state of the art at point of printing. Technology and equipment are subject to modification. All rights reserved. Duplication and reproduction in any form – also in parts - require written permission! Please see our copyright notices.

SEATQUAKE manual:
SQ_Anleitung SQ_Montage

 

Pictures in the manuals may differ from actual circumstances. They are only to give an exemplary idea. The manuals correspond to the technical state of the art at point of printing. Technology and equipment are subject to modification. All rights reserved. Duplication and reproduction in any form – also in parts - require written permission! Please see our copyright notices.

Availability

Availabilty

The availability of each model can be found on the product pages right below the price.

If the chair you’d like to order is currently out of stock you can easily preorder it in our online shop. We recommend to choose „bank transfer“ as payment option so you don’t have to pay until we notify you that your chair is available.

Please note that you will be charged directly when choosing PayPal or SOFORTbanking (Germany only) as payment method!

You can enter your email address on the product pages to receive an automatic notification as soon as your product is available again.

In case you have already preordered a model that is currently sold out, you will be notified automatically!

Pickup on site

You can check out and try all our models in our showroom in Vellmar (Germany). If available, you can directly buy your chair and take it right home!
You can pay cash or with Credit Card (500.00 EUR bills cannot be accepted).

You can find us here:

NEEDforSEAT®
Maxnomic GmbH
Wiesenstrasse 13 B
34246 Vellmar
GERMANY

 

Business Hours:

Monday - Friday 9.30 am - 5.30 pm (CET / CEST)
Saturday 10.30 am - 2.00 pm (CET / CEST)

Delivery Status

You can find the delivery status on the product page.

 In Stock (delivery time 2-6 business days from receipt of payment)

The product is in stock and will be prepared for shipment directly after receipt of payment. Depending on the order quantity, shipping will take 2-6 business days.

 Expected to be back in stock at the end of February.

The product is already on its way to our warehouse and this status tells you the expected availability. Since our products are being shipped by sea freight, there might be some delays here and there so please be a little patient.

If you enter your email address you will receive an automatic notification as soon as your product is available again.

In case you’d like to preorder this product, we recommend choosing „Advance Payment“. When choosing any of the other options you will be charged directly after having placed the order.

 Currently not available! Soon you will find the expected delivery date right here.

This product is currently being produced. There is no estimated delivery time yet.

If you enter your email address you will receive an automatic notification as soon as your product is available again. We advise you against placing a preorder until there is an estimated delivery date. When placing a preorder, please follow the steps above.

 

 

 

Orders

Advice for placing an order

If you’d like to pre-order a chair that’s currently not available on our website you can place a normal order in our online shop. We recommend to choose "bank transfer" as payment method so you can wait with your payment until we notify you that your chair is available again.

Please note that you will be charged directly if you choose PayPal or Credit Card as payment method.

Order Confirmation

After having completed your order you will receive an order confirmation via email.

In case you shouldn’t receive any confirmation email, please check your spam folder or contact us!

Only confirmed orders can be processed!

Buy a Gift Voucher

You’d like to make someone happy? Surprise them with a NEEDforSEAT® voucher!

 

Our NEEDforSEAT® vouchers are available with a value of 25 €, 50 € or 100 €.

  • Insert the total amount for your voucher (25 €, 50 €, 100 €)
  • Choose a voucher design
  • Add the voucher to your cart
  • Finish the order and receive your voucher directly via e-mail

You can download the voucher as PDF directly after having finished the order. Additionally the voucher will be attached to the order confirmation you will receive via e-mail.

For those of you who still need a present or like to let the presentee choose!

Please note:

  • Multiple voucher can be redeemed per order!
  • The voucher will be send via e-mail; it will be attached to the order confirmation (no postal delivery)
  • The voucher will be activated after receipt of payment
  • No cash refund of the (residual) voucher amount
  • For safety reasons, vouchers may only be paid via PayPal or Credit Card.
  • Vouchers cannot be ordered in combination with other items due to the different types of dispatch.

Our GTAC as well as the Privacy Policy and voucher conditions apply to the purchase of vouchers.

Shipping

Shipping Costs

Shipping fees are determined country-specific by the shop-system.
You can see the amount of shipping-costs at the end of the ordering process, before the finally ordering.
If you wish to order 3 or more chairs, please contact us directly by email. We can give you an offer.

Weights in the shop are approximate weights including packaging.

A shipping to non EU countries and / or islands / special areas is not possible.

SHIPPING IS ONLY POSSIBLE INSIDE EUROPE (mainland) / COUNTRIES IN THE LIST:

 
 
Land/Country bis/up to 2 kg bis/up to 10 kg bis/up to 20 kg bis/up to 31,5 kg bis/up to 40 kg bis/up to 63 kg bis/up to 70 kg bis/ up to 94,5 kg
Deutschland 4,90 € 6,90 € 10,90 € 14,90 € - - - -
Belgique, Nederland, Luxembourg, Österreich, Denmark, Cesko, Polska 10,90 € 12,90 € 16,90 € 19,90 € 24,90 € 29,90 € 34,90 € 39,90 €
 France, Great Britain, Italia, Slovensko, Slovenija, Magyarország 12,90 € 14,90 € 
19,90 € 
25,90 € 
32,90 € 
39,90 € 
46,90 € 
53,90 € 
 Sverige, Ireland, Espana, Finland, Eesti, Latvija, Lietuva, Portugal, România, Bulgaria, Hrvatska 14,90 €  18,90 €
 25,90 €
34,90 € 
 47,40 €
59,90 € 
 72,40 €
 84,90 €
 Relates to shipping costs for one chair
Shipping to Switzerland or Norway

Since we can only ship to EU countries, we cannot ship to Switzerland or Norway. Shipping to Switzerland/Norway is extremely expensive and complicated because of payment of duty. If you don’t like the chair you bought, we – as an online shop - are bound to ship it back to us on our expenses. We would have to bear all of the shipping costs including payment of duty and all the handling expenses.

Subsidiary agreements are not allowed. The only possibility to solve this would be an invoice- and shipping address in a country we can ship to and you will have handle further transport and customs clearance by yourself. However, a VAT refund won’t be possible.

Shipping to USA / Canada

We can only ship to EU countries but our colleagues at NEEDforSEAT® USA do ship to the USA and Canada!

Shipping with DPD

Our chairs are being shipped with DPD. Shipment with another company is not possible due to the big packages.

Delivery to Packing Stations / Parcel Shops

Due to the size of our packages we can only ship with DPD. Shipping to packing stations is not possible. Smaller packages can be delivered to so-called DPD „Pickup Shops“. Please contact us for more information.

Parcel Tracking

You will be notified via email as soon as your parcel is on its way. The email contains a link to track your delivery.

All parcels will be shipped with DPD Predict. This means DPD will send you an automatic notification that will narrow the time of delivery to a time frame of about 1 hour. The provided link will  also enable you to postpone the delivery to another day.

Delivery to Greece

Deliveries to Greece are not possible at the moment.

Payment

PayPal Payment

You can use PayPal for safe and easy online payments. At the end of your order you will be redirected to PayPal.

In case you still have a PayPal account, just enter your account data to log in and finish the payment. You don’t have a PayPal account yet? You can either log in as a guest or sign up for a PayPal account and confirm the payment. All PayPal payments are covered by PayPal’s buyer protection.

Usually your payment will be booked to our account within a few minutes and your order will be processed directly.

In case of withdrawal, the order value will be refunded to your PayPal account after the goods have been sent back to us.

Credit Card Payment

Credit card payments can be made using PayPal Plus. You can pay with your Visa, Mastercard or American Express.

At the end of your order you will be redirected to PayPal to enter your credit card data into the form.

Creating a PayPal account is optional - you don’t need a PayPal account to make a credit card payment.

Usually your payment will be booked to our account within a few minutes and your order will be processed directly.

In case of withdrawal, the order value will be refunded to your credit card after the goods have been sent back to us

Advance Payment

When choosing advance payment, your order will be processed after receipt of payment. Please don’t forget to quote your order number as  intended use and make separate bank transfers in case you have placed multiple orders.

Depending on the bank it can take 2 - 4 business days until your payment will be booked to our account.

In case of withdrawal, the order value will be refunded to your bank account after the goods have been sent back to us. Please tell us your bank information.

Bank Information for SEPA payments:

Payee: Maxnomic GmbH
IBAN: DE55282915510003961600
BIC: GENODEF1ESE

SOFORTbanking*

SOFORTbanking can be used without a registration; it enables you to use your online banking account to make payments.You just need the account information (PIN/TAN) of your bank account.

After having finished your order you will be redirected to SOFORTbanking to finish the transaction.

A successful payment will be confirmed immediately and your order will be shipped directly (if available).

In case of withdrawal, the order value will be refunded to your bank account after the goods have been sent back to us. Please tell us your bank information.

*This payment option is only available in Germany.

Direct Debit Payment*

Direct debit payments  in the NEEDforSEAT® online shop will be processed via PayPal. At the end of the order process you will be redirected to PayPal: Just enter your banking details. Creating a PayPal account is optional - you don’t need a PayPal account to make a Direct Debit Payment.

Usually your payment will be booked to our account within a few minutes and your order will be processed directly. In case of withdrawal, the order value will be refunded to your bank account after the goods have been sent back to us.

*This payment option is only available in Germany.

Purchase on Account*

Purchases on account in the NEEDforSEAT® online shop will be processed via PayPal. At the end of the order process you will be redirected to PayPal – you can confirm the purchase with your email address and date of birth. You don’t need a PayPal account to pay on account.

After a successful credit check your payment will usually be booked to our account within a few minutes and your order will be processed directly.

Please note: The order value must be transferred to PayPal within 14 days. The bank details can be found on the invoice that will be provided with your order. Since the payment period starts with the order confirmation, we advise you not to place any preorders on account – otherwise the payment will be due before the goods are shipped to you.

Please reach out to us in case there are any questions.

*This payment option is only available in Germany

Cash on Delivery (C.O.D.)**

Cash on delivery enables you to pay for your order when it arrives. Just choose „Cash on delivery“ when ordering. The DPD driver will hand you your parceln in exchange for your order value in cash.

C.O.D. payments will be charged with an extra fee of 6.00 EUR (plus shipping costs) in Germany and a 12.00 EUR fee (plus shipping costs) in Austria.

** This payment option is only available in Germany and Austria.

Payment Alternatives

You have received an order confirmation but couldn’t finish the payment?

You can pay your order manually via PayPal: Just log in to your PayPal account and choose „Send Money“. Please choose „Pay for Goods / Services“ to cover your order with PayPal’s buyer protection. Send the total amount to our account kontakt@needforseat.de.

Please quote your order number so we can assign your order to your payment.

If you’d like to pay via bank transfer, please use the following information.

Bank Information for SEPA payments:

Payee: Maxnomic GmbH
IBAN: DE55282915510003961600
BIC: GENODEF1ESE

Please quote your order number! Your order will be dispatched as soon as the purchase amount has been booked to our bank account.

Support

Support

In case you’ve got any requests or suggestions, please feel free to use our support form, write us an e-mail (kontakt@needforseat.de) or call us:

+49 (0)561 - 708 66 22

Please quote your order number so we can solve your problem as quickly as possible

Product

Size Recommendation

You can use our Selection Guide to find out which chair fits your size and weight. In case there is no automatic recommendation for you or if you need more information feel free to contact us here.

Care & Cleaning

We recommend cleaning the chair with a wet microfibre cloth every once in a while to prevent the faux leather from losing its humidity. A microfibre cloth with fat solvent is best to remove any stains and will make your white chair look good in the long run!

Casters / Floor

The Standard Wheels for our MAXNOMIC® chairs are suitable for nearly every kind of floor (incl. laminate, tiles etc.). The wide wheels come with a PU (polyurethane) coating that distributes weight equally and prevent the floor from damages. If you have a sensitive floor check out our Rim Casters: Due to the wide wheels and bigger contact area these wheels are suitable for sensitive floors and carpets.

SQ-Rolls & HD-Base

The standard chair base can’t stand the high pressure caused by the extremely big SQ-Rolls. The base might bend or even break. Safety first – that’s why the SQ-Rolls are only available in combination with the HD Base!

Please note that the SQ-Rolls are not meant to be used in combination with the XL-Series and shouldn’t be used on soft flooring.

Fixation of the Lumbar Cushion

CASUAL-SPORT

The lumbar cushion can be fastened to any CASUAL-SPORT model using the belt slots in the backrest.

PRO-GAMING & OFFICE

The lumbar cushion can only be fastened to the DOMINATOR models. For the other models the cushion can optionally be placed loosely in the back area when needed.

OFFICE-COMFORT

The OFFICE-COMFORT models do not come with an additional lumbar cushion because of the built-in lumbar support.

XL-SERIES

The provided lumbar cushion cannot be fastened but be placed loosely in the back area when needed.

Assembly instructions MAXNOMIC®:
CSL_PRO_Assembly OFC_Assembly XL_Assembly

 

Due to changes in the production process, the screws for the backrest are already pre-assembled on some of the models. In this case the screws CANNOT be found in the accessory box as mentioned in the assembly instructions.

Of course the screws have to be removed before assembling the chair.

Pictures in the manuals may differ from actual circumstances. They are only to give an exemplary idea. The manuals correspond to the technical state of the art at point of printing. Technology and equipment are subject to modification. All rights reserved. Duplication and reproduction in any form – also in parts - require written permission! Please see our copyright notices.

SEATQUAKE manual:
SQ_Anleitung SQ_Montage

 

Pictures in the manuals may differ from actual circumstances. They are only to give an exemplary idea. The manuals correspond to the technical state of the art at point of printing. Technology and equipment are subject to modification. All rights reserved. Duplication and reproduction in any form – also in parts - require written permission! Please see our copyright notices.

Service

Size Recommendation

You can use our Selection Guide to find out which chair fits your size and weight. In case there is no automatic recommendation for you or if you need more information feel free to contact us here.

Order Change or Cancellation

Feel free to contact our customer support using one of the contact possibilities mentioned above. We will solve this!

Warranty

All products offered in our online shop are subject to the statutory warranty of 24 months from time of deliver.

Return of the Product

You are entitled to withdraw a contract with us within 14 days after receipt of the product without providing a reason for the withdrawal and without any extra costs. If you’d like to withdraw, please get in touch with us and we’ll let you know how to proceed. Our withdrawal form can be found here.

Assembly instructions MAXNOMIC®:
CSL_PRO_Assembly OFC_Assembly XL_Assembly

 

Due to changes in the production process, the screws for the backrest are already pre-assembled on some of the models. In this case the screws CANNOT be found in the accessory box as mentioned in the assembly instructions.

Of course the screws have to be removed before assembling the chair.

Pictures in the manuals may differ from actual circumstances. They are only to give an exemplary idea. The manuals correspond to the technical state of the art at point of printing. Technology and equipment are subject to modification. All rights reserved. Duplication and reproduction in any form – also in parts - require written permission! Please see our copyright notices.

SEATQUAKE manual:
SQ_Anleitung SQ_Montage

 

Pictures in the manuals may differ from actual circumstances. They are only to give an exemplary idea. The manuals correspond to the technical state of the art at point of printing. Technology and equipment are subject to modification. All rights reserved. Duplication and reproduction in any form – also in parts - require written permission! Please see our copyright notices.

Business Hours

Monday - Friday 9.30 am - 5.30 pm (CET / CEST)
Saturday 10.30 am - 2.00 pm (CET / CEST)

Which countries does NEEDforSEAT® deliver to?

Orders placed on www.NEEDforSEAT.de or www.NEEDforSEAT.eu can only be delivered to the following countries:

Germany, Belgium, Netherlands, Luxembourg, Austria, Denmark, Czech Republic, Poland, France, Great Britain, Italy, Slovakia, Slovenia, Hungary, Sweden, Ireland, Spain, Finland, Estonia, Latvia, Lithuania, Portugal, Romania, Bulgaria, Croatia

Due to difficult delivery conditions some islands and regions are subject to surcharge. The island surcharge for Germany amounts to 18.00 EUR per parcel (plus delivery costs). For all other countries (within the delivery area) we will charge 25.00 EURper parcel (plus delivery costs).

Zuschlage_SHop_EN

Change of Name or Address

In case your address and / or name have changed and you have just placed an order, please send us an email to kontakt@needforseat.de. We will change your information in our system then.

If you already have a customer account you can just log in and change your personal information before ordering.

Invoice / Copy of Invoice

In case you are in need of an invoice copy, feel free to send us an email to kontakt@needforseat.de and tell us your order number.

Return & Refund

As soon as your return shipment has reached our warehouse, you will receive a confirmation of receipt via email. We will check the returned goods and refund the order value within 1-2 business days.

The purchase amount can only be refunded the same way it has been paid when ordering.

Cushion washing instructions:

Head Pillow: The pillow is completely machine washable (30°, gentle cycle). Use a washing bag if available.

Lumbar cushion: Remove the foam element from the pillow cover using the zipper or Velcro® fastener. The pillow cover is machine washable (30°, gentle cycle). Use a washing bag if available.

Other

Discount / Promo Codes

Unfortunately we don’t work with discount codes, that’s why there won’t be any. Reduced models can be found in our online shop – they’re labelled with a red per cent sign.

Reselling

At NEEDforSEAT® our focus lies on great customer service and competent advisory service. That’s why our chairs can only be bought in our own shop and nowhere else – we are not interested in any kind of reselling offers.

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