Feel free to contact our customer support using one of the contact possibilities mentioned above. We will solve this!
All products offered in our online shop are subject to the statutory warranty of 24 months from time of deliver.
You are entitled to withdraw a contract with us within 14 days after receipt of the product without providing a reason for the withdrawal and without any extra costs. If you’d like to withdraw, please get in touch with us and we’ll let you know how to proceed. Our withdrawal form can be found here.
Due to changes in the production process, the screws for the backrest are already pre-assembled on some of the models. In this case the screws CANNOT be found in the accessory box as mentioned in the assembly instructions.
Of course the screws have to be removed before assembling the chair.
Pictures in the manuals may differ from actual circumstances. They are only to give an exemplary idea. The manuals correspond to the technical state of the art at point of printing. Technology and equipment are subject to modification. All rights reserved. Duplication and reproduction in any form – also in parts - require written permission! Please see our copyright notices.
Germany, Belgium, Netherlands, Luxembourg, Austria, Denmark, Czech Republic, Poland, France, Great Britain, Italy, Slovakia, Slovenia, Hungary, Sweden, Ireland, Spain, Finland, Estonia, Latvia, Lithuania, Portugal, Romania, Bulgaria, Croatia
Due to difficult delivery conditions some islands and regions are subject to surcharge. The island surcharge for Germany amounts to 18.00 EUR per parcel (plus delivery costs). For all other countries (within the delivery area) we will charge 25.00 EURper parcel (plus delivery costs).
In case your address and / or name have changed and you have just placed an order, please send us an email to email@example.com. We will change your information in our system then.
If you already have a customer account you can just log in and change your personal information before ordering.
In case you are in need of an invoice copy, feel free to send us an email to firstname.lastname@example.org and tell us your order number.
As soon as your return shipment has reached our warehouse, you will receive a confirmation of receipt via email. We will check the returned goods and refund the order value within 1-2 business days.
The purchase amount can only be refunded the same way it has been paid when ordering.
Head Pillow: The pillow is completely machine washable (30°, gentle cycle). Use a washing bag if available.
Lumbar cushion: Remove the foam element from the pillow cover using the zipper or Velcro® fastener. The pillow cover is machine washable (30°, gentle cycle). Use a washing bag if available.
Monday - Friday 9.30 am - 5.30 pm (CET / CEST)
Saturday 10.30 am - 2.00 pm (CET / CEST)