Right of withdrawal
Instructions of the right of withdrawal
You are entitled to withdraw a contract with us within 14 days without providing a reason for the withdrawal.
The withdrawal period amounts to fourteen days from the date on which you or a third party named by you, which is not the carrier, have taken physical possession of the last goods.
To exercise your right of withdrawal we (NEEDforSEAT, Maxnomic GmbH, Wiesenstrasse 13 B, 34246 Vellmar (Germany), Tel.: +49 (0)561 - 708 66 22, Fax: +49 (0)561 - 708 66 24, E-Mail.: firstname.lastname@example.org ) must be informed about your decision to withdraw from the contract by giving an explicit explanation (for example via letter by post, fax or email). For this purpose you can access our optional sample form for withdrawal.
In order to observe the revocation period it is sufficient for you to send the message about the right of withdrawal before the withdrawal deadline.
Exceptions from the right of withdrawal
The right of withdrawal does not apply to delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (eg artificial leather goods with your individual embroidery) this is because we can no longer resell the personalized products. They were made especially for you. We ask for your understanding.
Effects of withdrawal
If you withdraw from this contract we have to repay all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us). The back payment must be repaid immediately at the latest within fourteen days from the date on which we received the notice of withdrawal.
For this repayment we will use the same method of payment that you used for the initial transaction unless we explicitly agreed otherwise; in any case you will be charged no fees for the repayment.
We can refuse back payment until we get back the goods or until you have proof of having returned the goods, whichever is the earlier date.
We pick up goods at our own expense.
You only need to pay the costs for any loss in value of the goods if the deterioration in value is due to an unnecessary handling of the goods on your part to ascertain the quality, characteristics and functioning of the goods.
We provide a sample form for withdrawal to print out / hand-fill in PDF* format HERE [389 KB] .
* In case you’re lacking a programme to view PDF files you can download one for free on http://get.adobe.com/de/reader/